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WE'RE
SORRY YOU'RE HAVING DIFFICULTY!
IF YOU OPEN ANOTHER BROWSER, ALONG WITH THIS WINDOW TO FOLLOW ALONG, WE
ARE SURE YOU'LL BE ABLE TO ORDER QUICKLY AND WITHOUT A PROBLEM.
STEP-BY-STEP ORDERING PROCEDURE:
First, we
recommend you set your viewing window screen to full size (full
screen). Some buttons are out of the viewing area when the viewing
window is reduced.
1. Clear and reset the
registers by clicking
Log-Out.
Check to see that your web address is set to
http://www.bestmaterials.com
2. Pick your items, then
add QTY, then ADD TO CART.
3.
Hint:
Be sure and click buttons
slowly.
If you click too quickly, functions may not work. Please try
again. Click and hold for a second.
4.
Click
 in
the upper LEFT corner under the shopping cart.
5.
You are now at the
"Summary of Your Order"
page. Review your order.
6. Then
click
in the bottom right corner (not the one under the left side
shopping cart)
7.
You are now at the "Sign In to Your
Account" screen. Sign in or create a new account.
8. You
are now at either the "Ship To
Information" or the "Select A
Shipping Address", depending if you are a new or
returning customer.
Enter
Shipment Address. The "Save As"
means Home or Work or such.
Unclick
the "Use Same Address for BILLING", if needed.
9.
Click
10. You
are now at the "Shipment Summary"
page.
You MUST FIRST select a shipping carrier
<Please Select a
Carrier>
AND THEN a
carrier method
<Please
Select a A Carrier Method>
11. Add
any "Special Instructions" or
comments relating to item selection, order delivery, special
shipping account or such.
12.
Select Payment Method (bottom right).
Choose either Credit
Card (default selection) or Paypal.
NOTE: You must first select Carrier and Carrier Method above
BEFORE you'll see the yellow
CONTINUE button.
13.
Click -->
Paypal users: You will be redirected to your secure Paypal
account for login and payment approval. You MUST click the "RETURN
TO MERCHANT / CONTINUE" button on the Paypal site
at the
completion of the Paypal
transaction. This takes you back to our site and completes
the order processing on our storefront. If you fail to hit the
CONTINUE button, we may not get a record of what you ordered (yet
your payment WILL complete), and you will not get a copy of your
order. If this happens, please email
sales@bestmaterials.com
with your order AND shipment information. We will then complete your order.
Credit Card Users:
You are now at the "Payment Information"
page.
If
your billing and shipping addresses are the same you
should now be at the "Payment
Information" page.
Otherwise if your CREDIT CARD billing address is different from
the shipping address, you will be at the
"Billing and
Account Information" page. Enter the BILLING
address of the CREDIT CARD.
CREDIT CARD USERS: Fill in your credit card info.
NAME:
This is the exact name on the Credit Card.
ADDRESS
Verification: Your street address and ZIP code MUST match that of
the BILLING
address of the credit card.
Security Code:
This is the 3 or 4 digit code located on the BACK of the card on the signature
stripe. Its the last group of 3 or 4 digits. Typically, 3 on VISA.
14.
You will get an on-screen acknowledgement and and then an email
will be sent to you (Order
Acknowledgement). If you selected UPS, within 24 hours you should get another email with
the shipping tracking information. USPS and other shipments
receive tracking information a day or so later.
16. For your added
security, BE SURE to
Log-Out.
IMPORTANT
NOTES:
IF YOU
DO NOT GET AN ON-SCREEN ORDER CONFIRMATION number
your order probably did not process. Press
Log-Out and start over with a NEW
browser window.
If your
order was rejected, please review the address and security code
information entered as noted in the
Security
section at the top of this page. Our system is secured. It will
not accept incorrect billing addresses.
If you
try to re-enter your order after a credit card rejection you MAY
get a "Duplicate Order" message. Your order is NOT duplicated it
is just a reminder.
If you
continue to have a problem:
Please
email us with order request and payment info. We will process
it quickly.
COMMON PROBLEMS AND QUESTIONS:
1.
Credit Card Security Issues: We use the most advanced
credit card security to protect YOU from fraudulent use of
credit card or identity information. This is for YOUR protection,
as well as ours. This added security can cause difficulties in the
check out process, especially for international customers. If you are having a repeat rejection of your
order, we are happy to find the cause for you. Just call us. The most
frequent causes of check-out problems are:
a. The billing address
or zip code does not match that on file with your credit card company. You
may have incorrectly typed your billing address.
b. Your credit is
over limit and denied by the card company.
c. The ship-to
address is not on file with your credit card company.
d. You are using a non
U.S. bank issued credit card which does not support verified
billing addresses. If you are outside the US, or
visiting, use a U.S. bank issued card, or use Paypal, or call us to arrange
wire payment. We can also accept payment advance by mailing
us a check.
2.
Credit
Cards & Ship-To Addresses: If you are paying by
credit card and if the ship-to address is different than
your credit card billing address, you may need to set up
the ship-to address as an alternate address with your credit
card issuer (which enables your address to be verified during the
security check process). You can set-up an alternate ship-to address in a
few minutes
by simply calling your credit card company using the toll-free
number on the back of your credit card, and telling them you would
like to set up an alternate shipping address. This is for YOUR
credit security.
3.
Canadian Shipments:
If you are having
order errors, try entering the zip code WITHOUT a space. For
example: V0M1A1 rather than V0M 1A1. See other tips at our
Shipping page
or Canadian Shipping Help. Problems? Call
1-602-272-8128.
THANK YOU !!
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