Estimates: We have many shipping
options. Please see our
Shipping Cost Calculator HELP page for
quick shipping cost estimates. Typical shipping times are here
ALL claims for
shortages, damage or incorrect items MUST be reported within 2 days of delivery
TO BOTH THE CARRIER AND US. The CARRIER is responsible for damage
to products. Please take digital pictures of any
suspect package upon delivery and prior to opening,
and then pictures of the damaged product after opening. Send us a
copy of the claim request. Once the claim is validated, we will
provide you a credit. We cannot process claims which are not
documented as above.
Time / Late Delivery:
There is NO guarantee of same day shipment on
overnight, 2nd day shipping etc. We provide our best possible
effort to get these orders on the way quickly. If there is an
exceptional delay, more we will notify you. We do NOT provide any
compensation for added project costs or delays due to shipping
delays or ship-out delays.
is here about our Canadian
Shipping Options and Taxes.
If using UPS, select Guam the Country for Ship-To Address. If
using USPS, select US as the country.
Puerto Rico Shipping: If
using UPS, select Puerto Rico as the Country for Ship-To Address.
If using USPS, select US as the country.
U.S. Postal Services Cautions:
ALL U.S. Postal service
the NEXT day after ordering.
No Same Day Shipments.
USPS Package or 1st Class
Mail service does
not provide tracking information.
USPS Lost Shipments and
Damaged Items: Using this service is at YOUR risk. We are not
responsible for lost or damaged USPS shipments. YOU must make claims with
them directly. No extra insurance is included in your shipment. Use of an alternative shipping
method is highly recommended.
an USPS Claim with USPS Post Office.
U.S. PRIORITY mail does not
GUARANTEE quick or timely delivery.
Real Time tracking is not available (only pick-up and delivery
confirmations). NO REFUNDS for poor delivery
service are available.
DO NOT USE ANY USPS ENVELOPE
OPTIONS. We cannot get your item in an envelope, and selecting
this will put your order on hold while we contact you for
collecting additional freight charges.
Service for outside US (formally Parcel Post): This is the lowest cost shipping method. But
delivery can be 2 to 12 weeks. There is no method of tracking
these nor a provision for lost shipments. Shipment is NOT INSURED.
You cannot make claims to us. International Package service is NOT
RECOMMENDED. Use UPS (any class) or USPS PRIORITY INTERNATIONAL OR GLOBAL EXPRESS GUARANTEED
(handled by DHL overseas), or another carrier.
Terms and Information:
Green Practices Notice:
We are environmentally oriented
and try to use and reuse (recycle) good packaging materials whenever possible.
This includes both outer boxes and inside packing materials. We
also endeavor to ship-direct from the closest manufacturing plant
or warehouse where
possible to avoid extra or multi-shipping. These savings are reflected in
our prices and passed on to you. Thanks
for your support!
UPS Ground ship-out time is the next business day (freight
carriers do not pick-up on weekends). Most UPS orders received before
1PM will ship the same day. USPS shipments ship the next day in
Truck Freight: We have
cost effective ground truck freight available on all items.
Online, many items can get real-time quotes by selecting either
UPS FREIGHT LTL or FreightQuote as a shipping option. Both will
provide a selection of truck delivery options during your
checkout. The Shipping Cost Estimator can be used for all services
except UPS FREIGHT, which is only available during
the checkout process. Some items still have freight limitations;
please contact us if you are having a problem or questions.
EXCLUSIONS: Special order items, hazardous or flammable
materials, ground truck freight items, items which ship from our
EAST COAST warehouses, items which are custom cut to size, some
oversized items, many pallet-quantity orders (shipped from
manufacturing plant), all overseas items.
Confirmations: For UPS shipments, you will
receive an email with the carrier tracking information the evening
of the shipment day. The shipment can then be tracked the NEXT day
on UPS. Truck shipment tracking information is sent in a few days.
UPS delivery (see delivery map) within the continental U.S. is
1 to 6 business days,
depending on your location.
Our online shipping calculators do not currently provide a
Saturday delivery option. If this is required, please request this
in your shipping notes. You will then receive information from us
about the surcharge, which is generally about $15.00. With your
approval, this will be billed to your credit card as an additional
charge. Again, to select SATURDAY DELIVERY, put this in the
box during checkout.
By default, we ship UPS with
NO SIGNATURE REQUIRED. Signature upon
delivery may be required by carrier for shipments over $400 in value
and ALL TRUCK SHIPMENTS.
MUST specify if you want signature for delivery. Type this
in the special instructions box.
Shipping Credits: Items may be
shipped by a variety of carriers, but UPS is generally used for
less than pallet sized orders. If your shipment require a pallet,
ground truck shipping will be used. Generally there are savings in
shipping this way. You will be contacted about this and credited
accordingly where possible.
Truck Freight Credits: We try
our best to get special ground truck freight rates on larger
orders and heavy items. We will credit you back the savings. These
credits are applied
after the shipment and
after the final delivery rates are determined. Some of these
carriers do not provide online tracking information.
special pre-authorization, we cannot ship to P.O. boxes or to
Canada Fees: Please see this link to more information
Shipping and Terms. You can get more information on Canada taxes and
added fees at this site:
Oversized Packages and
Dimensional Weight: Small parcels shipping costs are
calculated by UPS. They factor in both weight and size. Items
which are large but lightweight are charged "dimensional weight".
Items which are oversized (more than about 8.9 cubic feet) are charged additional handling adders.
More information is here: UPS
Dimensional Weight and Oversized Packages.
Other Special Charges:
Oversize, Hazmat, Special Handling, Remote
High VOC Items: Many
states and counties have restrictions on sales and use of high VOC
items. These standards vary and change. We try to make note
of all restrictions, but cannot cover every situation prior to all
order. In this case we will contact you and advise the best
options. Restrictions on high VOC include:
Connecticut, Delaware, DC, Illinois, Maine, Maryland,
Massachusetts, New Hampshire, New Jersey, New York, Ohio,
Pennsylvania, Rhode Island, Vermont, Virginia (several northern counties),
S. California SCAQMD (aka South Coast) and
California has a
mess of a system, which changes frequently.
Hazmat Shipments and
Returns: Our facilities are fully certified to ship out hazmat
items. But NO parcel carriers will accept or pick up ANY hazmat
return packages from non-certified shippers. Most UPS 3rd party
shippers are not certified. You may not be able to return these
goods, other than by TRUCK carriers.
Yes, we handle truck, ocean, and air international shipments to
most countries. Please email us for a rate quote.
Special ground truck rates to Alaska are available for large
have both air, "ground" and ocean shipping available. Ocean is best for
pallet sized items.
Mexico: We have special
ground truck rates.
We have both air and ocean shipping available. Ocean is best for
pallet sized items.
Delivery Estimates: ALL DELIVERIES
ESTIMATES AND ARE ESTIMATED IN REGULAR BUSINESS DAYS. ESTIMATES EXCLUDE SATURDAY, SUNDAY & HOLIDAYS. We do our best
to accurately estimate when items will ship and deliver. Estimated
shipping dates are based on several factors, including your
destination address, time of day your order is received, payment
processing and holiday season delivery traffic.
WE ARE NOT RESPONSIBLE FOR LATE DELIVERY
Hazardous Classified Materials:
Most hazardous or highly flammable materials are
shippable by ground freight only. NO hazardous or flammable materials can be air
shipped international. NO expedited international delivery is available on
hazardous or flammable materials.
Pickup Is Available: Use the "Will Call"
shipping option during check-out. (also see "Will Call" below).
PLEASE CALL BEFORE ARRIVAL so your order can be ready. Some items
are not stock and cannot be will called. Call first to check
before ordering will call.
Shipping and Customs:
International Payment: We do not accept most credit cards outside the U.S./ Canada. Paypal,
bank wire or a check is required.
International checks can take 7-10 days for bank clearance.
We offer competitive
international shipping rates. However, currently our
automated rate calculators do not work for some international shipments
and weight categories. Contact us before ordering so that we can accurately estimate shipment
costs and times.
We do not recommend
Package (Parcel) Post for overseas shipments. Deliveries can be up to 3
Due to some warranty
issues, VOC and manufacturer restrictions, we are unable to ship
all products to all geographical locations. If this applies, you
will be advised prior to shipment and we will work together with
you to determine the best alternatives.
International Shipment Tracking:
Current U.S. security measures can prohibit supplying the MAWB (master air
weight bill) information PRIOR to actual flight
departure. You may not receive ANY shipment information until
AFTER departure of a flight.
Custom Clearance Rates & Additional
You may be subject to import duties, taxes,
freight carrier collection fees and brokerage fess, which are levied once a shipment reaches your country.
Additional charges for customs clearance are borne by you; we
have no control over these charges and cannot predict what they
may be. Customs policies vary widely from country to country; you
should contact your local customs office for further information.
Additionally, when ordering you are considered the importer of
record and must comply with all laws and regulations of the
country in which you are receiving the goods. Generally,
customs forms for international packages will list the value of
your order's contents by product type.
Fees: For UPS Standard, there ARE substantial additional Brokerage and Duties
fees which will be collected by the shipper before you get your
items. Choose UPS Worldwide Expedited to save most of these fees. You can get more information on Canada taxes and
added fees at this site:
FEES: (out of country items) Customers are responsible for
payment of any special brokerage, duties and taxes. When funds are not provided in
advance by the customer, a fee (minimum $5.85) of the amount
advanced by UPS will be charged. To avoid disbursement fees call
1-800-PICK-UPS and ask about UPS pre-payment and EFT plans.
Your privacy is important to
us, and we know that you care about how information about your
order is used and shared. We would like our international
customers and customers shipping products internationally to be
aware that cross-border shipments are subject to opening and
inspection by customs authorities. Also, we may provide certain
order, shipment and product information, such as titles, to our
international carriers, and such information may be communicated
by the carriers to customs authorities in order to facilitate
customs clearance and comply with local laws.
If the order
is a gift, the package is marked "Gift," but the cost of the item
is still stated on the customs form. Customs authorities require
us to state the value of the gift item directly on the package.
Items Requiring Special Handling:
or extremely heavy items (> 150 lbs) require special handling and may have a surcharge.
Also, some flammable/hazmat rated items. This may include common carrier (large
truck) shipment. We
will advise you prior to your shipment of any problems, special
requirements and any surcharges. You can choose to cancel your
order without penalty if the requirements and charges are not
GATE Delivery (large / heavy items): Common carrier deliveries are
"tail gate" only deliveries. This means that the truck driver will
only move the item to the tail gate of the truck. The customer is
responsible for off-loading the item and moving the item from that
point. Please arrange to have help present to assist you in
offloading your product.
LIFT GATE Delivery Options:
(For heavy or bulky
items). Lift gate
trucks are specially designed trucks that have a lowering system
present to assist in off-loading your item from the truck to the
ground. A lift gate delivery can be arranged IN ADVANCE at an additional
charge. It must be arranged in advance of shipment. Please speak
to call us for additional information and a lift gate delivery
quote. We will be happy to help you with this. Charge is
additional and will be billed separately.
Residential Delivery Surcharges:
"Residential Deliveries" are deliveries that are made to
NONCOMMERCIAL addresses regardless of the presence of a company
name at that address. Residential delivery of oversized items have additional charges. To avoid these additional
charges or delays do not specify business delivery unless the
address is in a commercial zone. Other options are available for delivery, such as shipping
the item to the nearest truck terminal for pick in your area or by
shipping it to an alternate address such as a work address.
Additional charges are incurred due to the need for switching your order from
a large truck to a smaller one for delivery to your home. In many
trucks cannot drive onto residential streets. Please call us for
further information and exact rate quotes.
Shipping Preferences: We
consolidate your items into the fewest shipments possible. (We'll
always show you the minimum number of shipments needed to complete
your order.) Depending on the availability of the items you're
purchasing, you might have to wait a bit longer for your order to
ship, but you'll save money on shipping.
The number of
shipments we make for your order is dependent upon items requiring
special shipping and handling: Items that require special shipping
and handling (for example, items that are large and/or heavy) are
marked on their product detail pages as such and will ship
separately from other items in your order. Note that in some
cases, these items require an adult signature upon delivery.
In some cases, you
might receive your order in multiple shipments.
Shipping Restrictions & Surcharges for
Flammable or Corrosive Items:
flammables and other items may have restricted shipping options or
surcharges for handling flammables or corrosives. We
will advise you prior to your shipment of any problems, special
requirements and any associated surcharges. You can choose to
cancel your order without penalty if the requirements and charges
are not acceptable.
California has a mess of a system, which changes frequently.
Tracking Your Package: If you have a tracking or
delivery confirmation number, follow the links below for more
information. If you're not sure whether or not your order has been
shipped, check the status of your recent orders in
Postal Service (comment:
MANY times, USPS fails to scan items and tracking is not
available. We do not recommend this service if you want tracking
Priority Mail Package
packages are returned to us as undeliverable. When the carrier
returns an undeliverable package to us, we will contact you about
redelivery or return processing. If a
credit is due we will issue a refund, EXCLUDING shipping
charges and LESS a restocking fee.
If items are returned to us as undeliverable
and we cannot reach you or receive no response regarding the
delivery, items will be restocked according to our return policy,
and a return credit for the items less shipping expenses will be
applied to your account.
If you suspect
your order cannot be delivered as addressed and you have not
received confirmation of its return or refund after 4 weeks from
the estimated delivery date, please contact us in writing or by
email so that we have a written record.
Why Was My Package Undeliverable? Carriers
may deem a package undeliverable for one of the following reasons:
Address. If the address is incorrect or outdated, the package is
typically returned to us by the carrier or the unintended
recipient. Please double-check your address carefully when placing
a new order.
- If an APO or
FPO address is entered as an international address, the package
will not reach its destination. Click here for more information on
entering an APO or FPO address on the order form.
To remove an
outdated or incorrect address from your account, click the "Manage
your address book" link under the Account Settings heading in Your
Account. Click either the Edit button or the Delete Address button
beneath the address you want to change or remove.
Format. If a post office box address was entered in a format our
system does not recognize, the package may be shipped through a
carrier that cannot deliver to a post office box. To ensure that
such packages are routed through the proper carriers, please enter
the box number as "PO BOX" followed by the number.
Problems: If the order is being shipped to a prison, there may be
delivery restrictions associated with the items or shippers. These
restrictions are determined by the penitentiary and may vary.
In rare cases,
it is also possible that address label became illegible during the
shipping and handling process.
Delivery Attempts. Most of our carriers make three attempts to
deliver a package. Packages that contain more than $400 of
merchandise may require a signature; otherwise, it is
generally up to the driver's discretion to determine whether a
signature is required. If the driver feels it is best to obtain a
signature and no one is present to accept the delivery after three
attempts, the package will be returned to us.
Recipient. If a gift recipient is not expecting a gift, they may
refuse the package if they believe it was sent to them in error.
If you still want to send these items, you may want to let the
recipient know that a surprise is on the way.
Will Call: You can advance-purchase your items
to save both time and
money! You only need to order and pay for your product on-line.
Select the WILL CALL delivery option from the SHIPPING ADDRESSES during your check-out.
SEE THIS EXAMPLE.
will be waiting for you at our Will-Call counter (see "Contact Us"
for a map). Simply present
your printed reference information, a valid photo
ID and you are on
Where's My Stuff? Wondering
about an order you've already placed? Just give us a call and we
are happy to help you with it! Also see "Undeliverable
UPS GROUND DELIVERY: Excludes
weekends and holidays.
Days shown count AFTER the ship day.
Example: You order Friday
before noon. Shipment selected is 2-day. It will normally arrive
Next Day Deliveries: We
will contact you if we cannot ship the same day.
There is NO guarantee we
can ship the same day as the orders are received. Many items ship from
our East coast warehouses, which operate on different hours.