Cancellations or Changes:
We understand plans change and orders sometime need to be cancelled or changed. During regular business hours, you can cancel your order by simply phoning us and confirming with an email to firstname.lastname@example.org, before 2pm MST. Please try and reach an agent. During busy periods, after hours and weekends, to cancel your order, just email us at email@example.com. Please include your order number.
Orders which are not yet shipped can be cancelled without a restock fee. SHIPPED orders cannot be immediately cancelled. First they must be received and then
returned for credit. Refused deliveries or undeliverable shipments will be charged both outgoing and return freight charges, handling fees, and a restocking fee. Credit to
your account occurs after products are received back and inspected by us.
BUYER SHALL BE RESPONSIBLE FOR ALL COSTS AND WORK-IN-PROCESS FOR SPECIAL ORDERS THAT ARE CANCELLED PRIOR TO SHIPMENT.
For your enhanced security we will only REMOVE items from your order and credit you. Additions and item substitutions are best handled by canceling the
entire FIRST order, and placing a new SECOND order. In this case, you will receive 100% credit on the first order (if not shipped).
You may cancel or remove items from the orders as
Returns: We gladly accept returns, except as noted above. Returns
must just be requested and returned within 30 days of shipment. Prior authorization must be obtained before ANY merchandise is returned for credit, refund or
replacement. Unauthorized returns, or items shipped back COD shipping will not be accepted. Return shipping charges will be at our expense only if product was defective or a result of our shipping
error. Returns accepted for customer convenience will be assessed a 15% restocking charge, unless shipped by us in error. Higher restock fees apply to certain suppliers and items: all generators
25%, snow guards 20%, some coatings 20%, drains 25%, all roof hatch parts 35%,
rope products 20% and others -- contact us if needed. We do not do exchanges. New items must be
ordered separately from the return.
Used items. Any item sold by-the-foot (cut to length). Any item with a special color or tint. Non-returnable items include backer rod by-the-foot, EPDM by-the-foot, custom
color painted / tinted snow guards, painted screws, tint packs, special or custom tinted products. Also, products with expiration dates, unless replaced with another product type within 30 days.
NO returns are accepted at any time
on used or partially used products or boxes; products with damaged boxes/containers; products where factory seals are broken, opened or missing; products with missing parts;
scratched or dented items; obsolete products; custom cut / sized products; or out of date-code / expired products. SPECIAL ORDERS PRODUCTS: Were sorry, but no
returns, in full or part are accepted on SPECIAL ORDER items.
Disputes: You agree and understand you
MUST contact us first to resolve any issues or complaints, before making a dispute
with your credit card company.
Refused Shipments: You will be charged for
the return shipping, the refusal fee charged
by carriers (about $12-15), and restocking fees.
Shipping Related Claims: Claims for shortages, damages,
missing or incorrect items MUST be reported within 2 days of delivery
TO BOTH THE CARRIER AND US. The CARRIER is responsible for damage to products. Please take digital pictures of any suspect package upon delivery and prior to opening, and
of the damaged or wrong product after opening. Send us a copy of the claim
photos and your request. Once the claim is validated, we will provide you a credit. We cannot process claims which are not documented as above.
Online orders are more accurate and process much quicker. We process phone-in orders on emergency only or where faxed or emailed purchase
confirmations are supplied to confirm phone orders.
Accuracy and proper determination of application, selection of items and quantity of
ALL orders is the responsibility of the
customer. Customers are provided an email copy of orders for confirmation.
You must supply a correct and functional email address. All your
information will be entered into our webstore. You the customer is responsible to immediately review email confirmation. Any errors must be noted back to the
Company in writing by email before our ship-out time. If you do not supply an email address or an incorrect email address, the Company is not
responsible for any filling errors, the related freight or costs getting the correct products to and from the customer.
Roofing and Waterproofing work and repairs are complex. We are not there to
see the details of construction, materials, causes of any leaks, previous repairs or
repairs necessary to correct
current problems. Nor do we understand the customers skill level
in these areas. We advise you to consult with an experienced
licensed professional before your purchase. When we are asked for advise we can only provide
suggestions to consider. You the customer are responsible for
product purchase decisions, determining suitability for your
application and quantities needed.
Application and Safety Notice.
California Drop Ships:
Customers who request special shipping direct from manufacturers
who have Nexus (presence) in California, will have an additional
product fee added to the order. The fee is based on sales
tax we must pay on goods to fulfill the order within California.
It generally runs 8-9%.
and Fees: Please see the
Shipping, Options and Taxes page.
Warranty: The full PRODUCT warranty or
guarantee is that extended by the product manufacturer to you. The Company is not responsible for manufacturer breach of warranty. The
Company provides no other product warranties or guarantees for merchantability, reliability, patent infringement, fitness for
particular purpose, performance, use or users safety. In the event products sold are found to have problems and are not useable in any fashion or nature the
Buyer’s sole remedy with the Company is to return products to us and receive a store credit for the price of the product, or replacement
of said goods, at the sole option of the Company. NO OTHER REMEDY WILL BE ALLOWED, WHETHER IN CONTRACT OR IN TORT, INCLUDING STRICT LIABILITY AND NEGLIGENCE. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES. Prior to accepting any defective return, the Buyer must document the nature
of all defective goods. All Warranty related claims to the Company must be made within 60 days of the sale.
Liability: The Company is not responsible for any product liability or negligence related to products including
manufacturing defects, design defects, fitness for use, damage from leaking cans, performance or failures to warn. Buyer releases the Company from
all product liability claims and agrees that all issues relating to product liability will be addressed directly with the manufacturer and not involve the Company. The full product
liability insurance available is that extended by the product manufacturer to you. The Company provides no other insurance.
The company is not liable in any way for consequences of late
Applications and Safety Notices: Every reasonable effort is made to apply BEST MATERIAL LCC standards in the information which we issue
concerning products and their use. Safe use and satisfactory results depend not only upon proper selection of products for applications, but careful study of manufacturer limitations,
cautions application rates and upon many factors beyond our control or that we cannot see through email or phone communication. THEREFORE BEST MATERIALS LLC MAKES NO WARRANTY OR
GUARANTEE, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR YOUR SAFETY IN USING ANY PRODUCT. Any quantities estimated by our personnel are not an exact
determination of needs.
We are not an engineering company and provide no engineering or safety advice.
Customer Responsibilities and Obligations Include But Are Not Limited To: To carefully read and understand all product application notes, limitations, data sheets
and MSDS sheets BEFORE ORDERING; All Product Selection and
Application Issues; To contact us in advance of ordering if you cannot locate this information on our website so that it can be provided; To contact the manufacture regarding all
safety questions; To find, read and understand this information; To study the MSDS sheet and follow all safety precautions; To carefully inspect and test any incoming goods including for
suitability for an application; To determine appropriate order quantities needed of products including extra materials for jobsite waste and errors in application; To inspect packages and
contents immediately upon receipt for damage or wrong items; To notify us right away about any product damage or errors.
Credit Approval: All open term credit or bank wire orders are subject to credit approval and/or hold for credit approval.
Items requested for overnight or expedited delivery will not be shipped until payment is complete.
Acceptance: Acceptance of your order is conditional to the terms and conditions of sales herein. We agree
to furnish the materials described in your order upon these conditions.
Complete Agreement: The complete agreement between the Company and Buyer is contained herein and no additional or
different term or condition stated by Buyer will be binding unless agreed to by the Company in writing.