Cancellations or Changes: We understand plans change and orders sometime need to be cancelled or changed. During regular business hours, you can cancel your order by simply phoning us AND CONFIRMING with an email before 2PM mountain standard time.  Please try and reach an agent.  Please do not leave cancellations on the voice mail.  During busy periods, after hours and weekends, to cancel your order, just email us at sales@bestmaterials.com. Please include your order number.  

Orders which are not yet shipped can be cancelled without a restock fee. SHIPPED orders cannot be immediately cancelled. First they must be received and then returned for credit. Refused deliveries or undeliverable shipments will be charged both outgoing and return freight charges, handling fees, and a restocking fee.  Credit to your account occurs after products are received back and inspected by us. BUYER SHALL BE RESPONSIBLE FOR ALL COSTS AND WORK-IN-PROCESS FOR SPECIAL ORDERS THAT ARE CANCELLED PRIOR TO SHIPMENT.

All orders for will-call pickup that are not picked up after 72 hours will be cancelled and a 7% re-stocking fee will be applied to Buyer’s account. Some items have a larger restock fee and are noted as such below.

Changes: We can REMOVE items from your order only.  Additions and item substitutions are best handled by canceling the entire FIRST order, and placing a new SECOND order.  In this case, you will receive 100% credit on the first order (if not shipped).  Cancel or remove items from the first order as noted above.

Non-Returnable Items: Any item sold by the foot (cut to length). Any item with a special color, other than stocked colors. Non-returnable items include backer rod by-the-foot, EPDM by-the-foot, custom color snow guards, custom-color roof screws, tint packs, special or custom tinted products Also, products with expiration dates, unless replaced with another product type within 30 days. NO returns are accepted for return at any time on partially used products or boxes; products with damaged boxes/containers; products where factory seals are broken, opened or missing; products with missing parts; obsolete products; custom cut / sized products; or out of date-code / expired products. SPECIAL ORDERS PRODUCTS: Were sorry, but no returns, in full or part are accepted on SPECIAL ORDER items.

Returns & Exchanges: We gladly accept returns. Returns or exchanges must just be requested and returned within 30 days of shipment. Prior authorization must be obtained before any merchandise is returned for credit, refund, exchange or replacement. Unauthorized returns or items shipped back COD will not be accepted.  Return shipping charges will be at our expense only if product is defective or a result of our shipping error. Returns accepted for customer convenience will be assessed a 7% restocking charge, unless shipped by us in error. Higher restock fees can apply to certain suppliers items (all generators (25%) snow guards (20%), some coatings (20%), drains (20%) others).

Phone-In Orders: Online orders are more accurate and process much quicker.  We process phone-in orders on emergency only or where faxed purchase confirmations are supplied to confirm phone orders. Accuracy and proper determination of application, selection of items and quantity of all phone-in orders is the responsibility of the customer. Customers are provided an email copy of orders for confirmation. The customer is responsible to immediately review email confirmation.  Any errors must be noted back to the Company in writing by email before our ship-out time.  If you do not supply an email address or an incorrect email address, the Company is not responsible for any filling errors, the related freight or costs getting the correct products to and from the customer.

Warranty: The full PRODUCT warranty or guarantee is that extended by the product manufacturer to you. The Company is not responsible for manufacturer breach of warranty. The Company provides no other product warranties or guarantees for merchantability, reliability, patent infringement, fitness for particular purpose, performance, use or users safety. In the event products sold are found to have problems and are not useable in any fashion or nature the Buyer’s sole remedy with the Company is to return products to us and receive a store credit for the price of the product, or replacement of said goods, at the sole option of the Company. NO OTHER REMEDY WILL BE ALLOWED, WHETHER IN CONTRACT OR IN TORT, INCLUDING STRICT LIABILITY AND NEGLIGENCE. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES. Prior to accepting any defective return, the Buyer must document the nature of all defective goods. All claims to the Company must be made within 60 days of the sale.

Liability: The Company is not responsible for any product liability or negligence related to products including manufacturing defects, design defects, fitness for use, damage from leaking cans, performance or failures to warn. Buyer releases the Company from all product liability claims and agrees that all issues relating to product liability will be addressed directly with the manufacturer and not involve the Company. The full product liability insurance available is that extended by the product manufacturer to you. The Company provides no other insurance.

Applications and Safety Notices: Every reasonable effort is made to apply BEST MATERIAL LCC standards in the information which we issue concerning products and their use. Safe use and satisfactory results depend not only upon proper selection of products for applications, but careful study of manufacturer limitations, cautions application rates and upon many factors beyond our control or that we cannot see through email or phone communication. THEREFORE BEST MATERIALS LLC MAKES NO WARRANTY OR GUARANTEE, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR YOUR SAFETY IN USING ANY PRODUCT. Any quantities estimated by our personnel are not an exact determination of needs.

We are not an engineering company and provide no engineering or safety advice.

Customer Responsibilities and Obligations Include But Are Not Limited To: To carefully read and understand all product application notes, limitations, data sheets and MSDS sheets BEFORE ORDERING; To contact us in advance of ordering if you cannot locate this information on our website so that it can be provided; To contact the manufacture regarding all safety questions; To find, read and understand this information; To study the MSDS sheet and follow all safety precautions; To carefully inspect and test any incoming goods including for suitability for an application; To determine appropriate order quantities needed of products including extra materials for jobsite waste and errors in application; To inspect packages and contents immediately upon receipt for damage or wrong items; To notify us right away about any product damage or errors.

Credit Approval: All open term credit or bank wire orders are subject to credit approval and/or hold for credit approval. Items requested for overnight or expedited delivery will not be shipped until payment is complete.

Acceptance:  Acceptance of your order is conditional to the terms and conditions of sales herein. We agree to furnish the materials described in your order upon these conditions.

Complete Agreement: The complete agreement between the Company and Buyer is contained herein and no additional or different term or condition stated by Buyer will be binding unless agreed to by the Company in writing.

Copyright © 2004-2010  Best Materials LLC