VERY SORRY IF YOU'RE HAVING DIFFICULTY!
IF YOU OPEN ANOTHER BROWSER, ALONG WITH THIS WINDOW TO FOLLOW ALONG, WE
ARE SURE YOU'LL BE ABLE TO ORDER QUICKLY AND WITHOUT A PROBLEM.
STEP-BY-STEP ORDERING PROCEDURE:
recommend you set your viewing window screen to a wide
screen. Some buttons may be out of the viewing area when the viewing
window is reduced.
1. Clear and reset the
order registers by clicking
Check to see that your web address is set to
2. Select your items, then QTY, then
click ADD TO CART.
Be sure and click buttons
If you click quickly, functions may not work. Please try
again. Click and hold for a second.
the upper LEFT corner under the shopping cart. Example.
You are now at the
"Summary of Your Order"
page. Review your order.
in the bottom right corner (not the one under the left side
You are now at the "Sign In to Your
Account" screen. Sign In or Create New Account.
are now at either the "Ship To
Information" or the "Select A
Shipping Address", depending if you are a new or
Shipment Address. The "Save As"
means Home or Work or such.
the "Use Same Address for BILLING", if needed.
are now at the "Shipment Summary"
You MUST FIRST select a shipping carrier
<Please Select a
AND THEN a
Select a A Carrier Method>
any "Special Instructions" or
comments relating to item selection, order delivery, special
shipping account or such.
Select Payment Method (bottom right).
Choose either Credit
Card (default selection) or Paypal.
NOTE: You must first select Carrier and Carrier Method above
BEFORE you'll see the yellow payment options Example.
13. Selecting one option above takes you to the final step - "Payment Information .
Paypal users: You will be redirected to your secure Paypal
account for login and payment approval. You MUST click the "RETURN
TO MERCHANT / CONTINUE" button on the Paypal site
completion of the Paypal
transaction. This takes you back to our site and completes
the order processing on our storefront. If you fail to hit the
CONTINUE button, we may not get a record of what you ordered (yet
your payment WILL complete), and you will not get a copy of your
order. If this happens, please email
with your order AND shipment information. We will then complete your order.
Credit Card Users: You will now be redirected to the payment input page.
We now have both INTERNATIONAL and USA based options. Use CREDIT CARD -International only if you are located outside the USA, or have a credit card issued by a foreign bank. Example. For International credit card help please go to International Credit Card Help.
your billing and shipping addresses are the same you
should now be at the "Payment
Otherwise if your CREDIT CARD billing address is different from
the shipping address, you first go to the
Account Information" page. Enter the BILLING
address of the CREDIT CARD. Then your redirected.
USA CREDIT CARD USERS: Fill in your credit card info.
This is the exact name on the Credit Card.
Verification: Your street address and ZIP code MUST match that of
address of the credit card.
This is the 3 or 4 digit code located on the BACK of the card on the signature
stripe. Its the last group of 3 or 4 digits. Typically, 3 on VISA.
You will get an on-screen acknowledgement and and then an email
will be sent to you (Order
Acknowledgement). If you selected UPS, within 24 hours you should get another email with
the shipping tracking information. USPS and other shipments
receive tracking information a day or so later.
16. For your added
security, BE SURE to
DO NOT GET AN ON-SCREEN ORDER CONFIRMATION number
your order probably did not process. Press
Log-Out and start over with a NEW
order was rejected, please review the address and security code
information entered as noted in the
section at the top of this page. Our system is secured. It will
not accept incorrect billing addresses.
try to re-enter your order after a credit card rejection you MAY
get a "Duplicate Order" message. Your order is NOT duplicated it
is just a reminder.
continue to have a problem:
email us with your order request and payment info. We will
process it quickly.
COMMON PROBLEMS AND QUESTIONS:
Credit Card Security Issues: We use the most advanced
credit card security to protect YOU from fraudulent use of
credit card or identity information. This is for YOUR protection,
as well as ours. This added security can cause difficulties in the
check out process, especially for international customers. If you are having a repeat rejection of your
order, we are happy to find the cause for you. Just call us. The most
frequent causes of check-out problems are:
a. The billing address
or zip code does not match that on file with your credit card company. You
may have incorrectly typed your billing address.
b. Your credit is
over limit and denied by the card company.
c. The ship-to
address is not on file with your credit card company.
d. You are using a non
U.S. bank issued credit card which does not support verified
billing addresses. If you are outside the US, or
visiting, use a U.S. bank issued card, or use Paypal, or call us to arrange
wire payment. We can also accept payment advance by mailing
us a check.
Cards & Ship-To Addresses: If you are paying by
credit card and if the ship-to address is different than
your credit card billing address, you may need to set up
the ship-to address as an alternate address with your credit
card issuer (which enables your address to be verified during the
security check process). You can set-up an alternate ship-to address in a
by simply calling your credit card company using the toll-free
number on the back of your credit card, and telling them you would
like to set up an alternate shipping address. This is for YOUR
If you are having
order errors, try entering the zip code WITHOUT a space. For
example: V0M1A1 rather than V0M 1A1. See other tips at our
or Canadian Shipping Help. Problems? Call
If you wish to change
quantity or add/delete items, just click
change it there. Then click UPDATE QUANTITY. Then click SECURE
CHECKOUT and follow prompts. See Example.
THANK YOU !!